Perfume 1 Scoop
Perfume Scoops with a surprise
Shipping Information
At Glow By Jana, we carefully package every order to ensure your products arrive safely and beautifully.
Processing Time
Orders are processed within 1–3 business days after payment has been received.
Shipping Method
We ship nationwide using reliable courier services. Once your order has been dispatched, you will receive a tracking number to follow your delivery.
Delivery Time
Estimated delivery time is 2–5 business days depending on your location in South Africa.
Shipping Cost
Shipping costs are calculated at checkout based on your location and the courier service selected.
Packaging
All products are securely packaged to protect them during transit while maintaining the luxurious Glow By Jana presentation.
Important
Please ensure that your delivery details are correct when placing your order. Glow By Jana cannot be held responsible for delays caused by incorrect addresses or courier delays.
Return & Refund Policy
At Glow By Jana, customer satisfaction is important to us. Due to the hygienic nature of our beauty and skincare products, we unfortunately do not offer refunds or returns once an order has been delivered.
Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will gladly review the issue and arrange a replacement if necessary.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Skincare products
Lip products
Bath and body products
Opened or used items
Order Cancellations
Orders can only be cancelled before they have been processed or shipped.
Contact Us
If you have any questions about your order, please contact us at:
Email: Info@glowbyjana.com
